Special order Wallpaper Return Policy
Products purchased through Town Line may be returned within 30 days from your original purchase from our web site. Items must be returned in their original product packaging. Town Line will process a credit to your credit card. A 30% re-stocking fee will be applied on partial wallpaper returns for overage. You must follow the return procedure below to receive a credit.
- Wallpaper samples may not be returned for any reason.
- FloorPops return orders are also subject to a 30% restocking fee.
- There are NO returns for Eijffinger branded products.
Defective or Damaged Merchandise
Town Line will replace merchandise due to manufacturing defects, shipping damage or shipping error within 45 days of the date of purchase. You must follow the return process below to request replacement merchandise. There is no re-stocking fee for defective, damaged or shipping error merchandise, and return shipping charges will be waived.
How to Return
You must follow the return process below to request replacement merchandise. To request a return, email us at email@example.com
to request a return authorization number. Please be sure to have the order number available for the customer service representative or state the order number in your e-mail. Once we accept your return request, you will be issued a return authorization number and a prepaid return label will be mailed to you. Please include in your return package, a copy of your original receipt with the return authorization number noted. If you choose not to wait for a prepaid return label, merchandise can be returned by any shipping method you choose to the address below.
Please address and return your items to:
Town line Wallpaper & Paint
Malden MA 02148
When we have received your merchandise in unused condition, we will issue a credit to your credit card within 10-15 business days. For questions or concerns, please contact customer service at CS@townlinepaint.com